Shipping policy

Shipping Policy

Okanha Supply currently accepts online orders for shipping only. Local pickup is not available at this time.

Order Processing: Most orders are processed within 1–2 business days, excluding weekends and holidays. Processing times may vary for bulk, pallet, custom, or special-order purchases.

Shipping: We ship orders from New Jersey using major carriers such as UPS, FedEx, and USPS. Available shipping methods and charges will be displayed at checkout when applicable.

Delivery Times: Delivery times vary depending on the destination, shipping service selected, product availability, and carrier conditions. Estimated delivery dates are not guaranteed.

Tracking: Tracking information will be provided when available after your order ships.

Shipping Area: We primarily ship within the contiguous United States. Orders to Alaska, Hawaii, Puerto Rico, APO/FPO addresses, and other non-contiguous destinations may have additional shipping charges or restrictions.

Large & Wholesale Orders: Bulk, pallet, and truckload orders may require separate freight arrangements and shipping charges. Please contact Okanha Supply for large-volume orders.

Incorrect Shipping Address: Customers are responsible for providing a complete and accurate delivery address. Additional charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Damaged or Missing Shipments: If your shipment arrives damaged or items are missing, please contact Okanha Supply promptly so we can review the shipment and assist you.

For shipping questions, please contact Okanha Supply through the contact information provided on our website.