Refund policy

30-Day Return & Refund Policy

We accept returns within 30 days of delivery.

To be eligible for a return, items must be unused, unopened where applicable, and returned in their original condition and packaging. A return must be requested before sending any merchandise back.

Return Shipping: Customers are responsible for return shipping costs unless the product received was incorrect, damaged, or defective due to our error.

Damaged or Incorrect Items: Please contact us promptly after delivery if your order arrives damaged, defective, or incorrect. We may request photos of the product and packaging so we can resolve the issue.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the return resulted from our error.

Non-Returnable Items: Custom-made, special-order, personalized, used, opened, or damaged-after-delivery products may not be eligible for return.

Bulk, Pallet & Wholesale Orders: Returns of bulk, pallet, truckload, custom, or special-order purchases require prior authorization and may be subject to different return conditions and applicable return freight charges.

Order Cancellations: Please contact us as soon as possible if you need to cancel an order. Once an order has been processed or shipped, it cannot be guaranteed that the order can be canceled.

To request a return or report an order issue, please contact Okanha Supply through the contact information provided on our website.